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General Frequently Asked Questions

1. How long does it take to get a quote? Imperial has a very advanced quoting system.  Generally you should receive a quote within 24 hrs if not sooner.  On projects with extensive buyout items or very complex layouts you can be assured we will be diligent in getting you an accurate price as soon as possible.
2. Can you email me a quote? Yes. Imperial is probably the most software advanced walk in companies in the world. The majority of our our programs are done in house and designed specifically for our products in mind.  You can go to our web page http://www.imperialmfg.com and fill out a quote request right on the screen and send it. It will immediately be routed to the appropriate sales person for quoting.  Faxing and snail mail are still an option if you do not have an email account.
3. How do I contact someone to talk to? You can call toll free 1-800-238-4093.  Our courteous staff with get you in contact with the appropriate personnel.  They are highly trained and capable of answering your questions. If you would like to talk directly to an Imperial sales person you go to http://www.imperialmfg.com and select representative locator. Enter your Zip Code to find the closest representatives to you.
4. Can I get other sizes than are listed? Yes. Imperial makes all sizes of walk in coolers and freezers. Call your local Imperial representative for a competitive price on your walk in.
5. Do you do custom sizes? Yes. Imperial has an automated custom manufacturing plant and resources to provide our customers custom products with the high level of quality that you find in our standard products. Call your representative or go to http://www.imperialmfg.com to find a representative near you.
6. What will it cost to run my walk in? The cost of running a walk-in varies due to many factors:      1. The type of insulation in the walk-in.      2. Where the walk-in is located.      3. The temperature and the weight of the product being cooled.      4. How often the door is opened.      5. Efficiency of the refrigeration system.      6. Cost of electricity.      7. The age of the walk-in. This is just to name a few. Actually over a hundred factors are considered when sizing refrigeration systems for a walk-in. Most walk-ins are designed to run 80% of the time or between 16 and 18 hours per day.
7. Is NSF and UL Important? Very, NSF stands for National Sanitation Foundation and is looked upon as the ultimate foodservice design and equipment approval agencies by the local building and heath departments. In many states and counties if it does not have the NSF seal it is not allowed for public use.

UL stands for Underwriter Laboratories and is well known in both the foodservice and building industries as a testing laboratory of products and materials.

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R-Plus Doors Frequently Asked Questions

1. What are the R-Values of your doors? They range from 25 to 36.
2. Why is the ‘flag’ placement so important? Because the flag magnetically senses the position of the door (open versus close).
3. On a recent job I installed both cooler and freezer doors. How can I tell the difference between the two? All doors are labeled with door types on the shipping materials and on the doors themselves.
4. What are the standard thicknesses of door panels? 3.5” to 5.0” are considered standard, however, we can quote a wide range of thicknesses upon request.
5. If I buy an after market button station to allow mid-cycle stop, what modifications do I need to make to the control panel? None. The wires are already in the j-box. They just need to be connected to the switches.
6. I have a high ceiling structure. Can I have length added to the pull cord on my electric door? We recommend a mushroom button switch or radio controls instead. The problem with added length is increased weight. The weight can cause the same effect as pulling on the cord, so the operator receives a constant signal. This is compounded if any ice forms on the cord.

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