Support
Support for Imperial walk-in coolers and freezers is available every work day during standard work hours.
We think walk-in cooler and freezer support is a serious subject demanding quick, high-quality response. Our staff handles support calls directly, with at least four-deep coverage in each support subject.
You want pricing quotes? You talk directly to sales. Looking for scheduling or order status? You talk directly to the person in charge. No call center or low-level support personnel. If you call our main line, the receptionist puts you in touch with the person responsible for that subject.
Here are the primary contacts for most support subjects:
| SCIENTIFIC & INDUSTRIAL PANELS | ||
|---|---|---|
| John Sandall | Scientific & Industrial Sales |
jsandall@imperialmfg.com toll free – 800 238 4093 x 1244 direct dial – 503 517 3673 |
| Tony Ponomarenko | Scientific Inside Sales |
tponomarenko@imperialmfg.com toll free – 800 238 4093 x 228 direct dial – 503 517 3687 |
| SALES SUPPORT | ||
| Larry Wood | National Inside Sales Manager |
lwood@imperialmfg.com toll free – 800 238 4093 x 1241 direct dial – 503 517 3684 |
| Kyle Lewis | Inside Sales |
klewis@imperialmfg.com toll free – 800 238 4093 x 1268 direct dial – 503 517 3671 |
| Karl Schoffstoll | Corporate Accounts Manager |
kschoff@imperialmfg.com toll free – 800 238 4093 x 1271 direct dial – 503 517 3676 cell – 503 819 9093 |
| Rick Jones |
Technical Services Manager Energy Specialist Consultant Specialist Refrigeration Specialist |
rjones@imperialmfg.com toll free – 800 238 4093 x 1222 direct dial – 503 517 3672 |
| SERVICE / WARRANTY / PRODUCT SUPPORT | ||
| Vicki Fijak | Customer Service Supervisor |
vfijak@imperialmfg.com toll free – 800 238 4093 x 1215 direct dial – 503 517 3660 |
| Nick Stahl | Customer Service Supervisor |
nstahl@imperialmfg.com toll free – 800 238 4093 x 1224 direct dial – 503 517 3670 |
| SHIPPING / SCHEDULING | ||
| Rita Foster | Scheduling Manager |
rfoster@imperialmfg.com toll free – 800 238 4093 x 1240 direct dial – 503 517 3652 |
| Kyron Coles | Scheduling Assistant |
kcoles@imperialmfg.com toll free – 800 238 4093 x 1278 direct dial – 503 517 3654 |
| DESIGN | ||
| Ron Prucha | Design |
rprucha@imperialmfg.com toll free – 800 238 4093 x 1279 direct dial - 503 517 3661 |
| ACCOUNTING | ||
| Rex Plombon | Controller |
rplombon@imperialmfg.com toll free – 800 238 4093 x 1219 direct dial – 503 517 3651 |