Support

Support for Imperial walk-in coolers and freezers is available every work day during standard work hours.

We think walk-in cooler and freezer support is a serious subject demanding quick, high-quality response. Our staff handles support calls directly, with at least four-deep coverage in each support subject.

You want pricing quotes? You talk directly to sales. Looking for scheduling or order status? You talk directly to the person in charge. No call center or low-level support personnel. If you call our main line, the receptionist puts you in touch with the person responsible for that subject.

Here are the primary contacts for most support subjects: